NES Assurance

Notice of Privacy Policy

NES Assurance* values you as a customer and takes your personal privacy seriously when you request service, access our portal, or work within our financial case management programs you disclose information about yourself or members of your family. This notice tells you how

we treat the information we collect about you.

1. INFORMATION WE MAY COLLECT

We collect information about you from: 

1. Applications or other forms you complete, and information you provide to us online or over the telephone;
2. Your business dealings with us and other companies;
3. Your employer or association for Liberty Mutual Group products;
4. Consumer reporting agencies, Motor Vehicle Departments, inspection services and medical providers; and
5. Visits to our NES Assurance website.

2. TYPES OF INFORMATION WE MAY DISCLOSE

We may disclose the following about you:

1. Information from your application or other forms, such as your name, date of birth, address,
2. social security number, vehicle and healthcare utilization information;
3. Information about your transactions with us, our affiliates or others, such as your insurance

coverages, payment history, and certain claims information; and

4. Information we receive from third parties, such as your motor vehicle records and claims history.

3. TO WHOM INFORMATION MAY BE DISCLOSED

We do not disclose personal information about you to anyone unless allowed by law. We are allowed by law to provide information to:

1. A third party that performs services for us, such as claims investigations, medical examinations, inspections, and appraisals or for underwriting and program planning.
2. Our affiliated companies and reinsurers;
3. Insurance regulators and reporting agencies;
4. Consumer reporting agencies to obtain loss history information or credit report information where permitted by law;
5. Law enforcement agencies or other government authorities to report suspected illegal activities;
6. A person or organization conducting insurance actuarial, or research studies;
7. Companies that provide marketing services on our behalf, or as part of a joint marketing agreement with banks, credit unions, and affinity partners, or providers of annuity and financial products and services offered through us to our customers; and
8. As otherwise permitted by law.

4. HOW WE PROTECT INFORMATION

We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information. These safeguards comply with applicable laws. We retain your information for as long as required by law or regulation. The only employees or agents who have access to your information are those who must have it to provide products or services to you. 

We do not sell your information to mass marketing or telemarketing companies. 

Any information we share with third parties, such as those organizations which perform a service for us or market our products, is subject to appropriate confidentiality protections and may be used only for the purposes intended.